This policy may be altered at any time, without prior notice to all visitors/users. So please check this policy periodically to be aware of any changes. By using both the website and our applications, you are automatically agreeing to the practices described in our policy.
When you interact with us through our services, we may collect personal data and other information as described below:
– If you provide personal data for a certain reason, we may use it for the purpose it was provided for in the first place. For example, if you contact us via e-mail, we may use your data to answer your question or solve your problem. We may also use your personal data, and other non-identifiable personal information that our services have collected, to help us improve the content and functionality of our services. We may use this information to contact you in the future, in order to tell you about services we believe may interest you.
– Automatic information: Just as many other websites, we collect and use information contained in our registry files. The information contained in these registers include your IP address (Internet Protocol), your ISP (Internet Service Provider), the browser you used when visiting our website (such as Internet Explorer or Firefox), the duration of your visit and what pages you visited while you were on our site; along with your e-mail address.
We take reasonable security measures in order to protect personal data, realizing internal reviews of our practices for the collection, storage and processing of information and security measures, as well as our physical security measures, in order to protect against any unauthorized access to the systems where we store personal data. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mails sent to or from our services may not be secure. Therefore, you should take special care in selecting any information you send by e-mail.
Finally, we would like to thank you for your trust and welcome you to ASPORTUGUESAS!
Exchanges & Returns
If you have to exchange or return your pair of ASPORTUGUESAS, don’t worry. We will help you through it.
Please read the following:
The product must be returned in its original and new condition, with no signs of use within 30 days of receiving the order.
If for some reason you are not comfortable or totally satisfied with your ASPORTUGUESAS and wish to make an exchange or return, please contact us at firstname.lastname@example.org.
The product must be returned in its original packaging, including all respective components.
We’re sorry, but we don’t assume liability for loss or damage occurred during shipment of the returned product.
Upon our receipt of the product and after evaluating its condition, the value will be fully credited using the same payment method, or a new pair of your favourite ASPORTUGUESAS will be sent to you as soon as possible.
FAQ’s about Orders, Payments and Shipping
Which payment methods are available?
Payment is made through Credit Card, PayPal or Multibanco (only available in Portugal). This way, you can use a credit card (or debit card), with all its convenience and security, through a secure and encrypted system.
Do I need to have a PayPal account to order my ASPORTUGUESAS?
No, you can pay with credit card.
What are the shipping costs?
Shipping is free for all orders made in Portugal. For other locations the shiping costs added 10€.
How is my order shipped?
Shipping is provided by TNT or DHL.
What is the shipping address?
Rua de Meladas, 105 | 4535-186 Mozelos | PORTUGAL
Is there a way to track my shipment status?
Yes. You can follow your shipment status using a code we’ll provide you with, once your order is shipped.
How long will it take for my order to be shipped?
If ASPORTUGUESAS exist in stock, generally we need 3 business days to prep and ship your order. Otherwise, if you ordered a limited edition, or any ASPORTUGUESAS out of stock, the shipping can take from 15 to 30 days. But they will be made just for you!
Can I cancel my order?
Yes. If your order has not yet been shipped, you can always cancel it and your payment will be refunded.
To which countries do you ship ASPORTUGUESAS?
Portugal, all European countries, Brazil (São Paulo and Rio de Janeiro), Canada, USA, Australia, Singapore, Japan, China (Hong Kong) and Macau.
If you wish to place an order from another destination, please contact us!